No Presents Just Your Presence Required

Posted by: Dawn Schell on June 20, 2011 3:03 pm

I have been writing and thinking about how to create a sense of presence in online counselling sessions but I have not defined presence.  I would like to explore the concept with you now.

Defining presence is not easy.   It’s an abstract concept.  Not easily quantifiable.  Yet we know when we experience it.  I recently heard someone describe a facilitator.  They said, “they were ‘warm’ but it was a fake ‘warm’”.  I had to laugh.  I’ve been in those courses, seminars, counselling sessions, etc. where presence was not present.  Haven’t you?

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*The views expressed by our authors are personal opinions and do not necessarily reflect the views of the CCPA

Presence – The Demo

Posted by: Dawn Schell on June 10, 2011 2:25 pm

In my last blog post I said I would demonstrate, in a mock client “session”, how to use the techniques – emotional bracketing, descriptive immediacy and descriptive imagery.  

Here it is…

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Dawn – Hello Client [smiling warmly].  It’s a lovely spring day outside.  My two office chairs are set up and waiting for us.  Please do make yourself comfortable as you read through this message.

Client – After I told you what I did last week I got scared.  It was a really difficult week for me.

Dawn – [nodding my head in understanding] What you told me last week was big.  

You had held this inside for a long time

 [feeling honoured that you shared this with me] 

Sometimes when we open up and share so much with another person we can feel….hmmm….[searching for the right words]…..

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*The views expressed by our authors are personal opinions and do not necessarily reflect the views of the CCPA

Showing Up On The Page

Posted by: Dawn Schell on May 30, 2011 10:12 am

Hello [waving a hand in greeting].  Welcome back!  In my last post I said I would be talking about how to convey “presence” throughout an online counselling session.  So – let’s see [thinking out loud]. I’ll tell you about three important techniques I have learned and show you some examples.  I invite you to make yourself comfortable. Ready?  Let’s get to work [rolling up my sleeves].

When I talk about online counselling a common response is “non-verbals are such a big part of our communication. How do you deal with that? Isn’t it easy to misunderstand each other?”  One counsellor said that she thought online counselling would be “cold and clinical”, with no way to show warmth, empathy or humanness.

I understand the concerns.  Text-only can be challenging. However, there are ways to address the lack of tone of voice and non-verbals in text-based counselling work.[1] Lawrence Murphy and Dan Mitchell of Therapy Online have developed techniques such as Emotional Bracketing, Descriptive Immediacy and Descriptive Imagery (amongst others).

The point in using techniques such as these is to: bring the client into the room with you, create an immediacy of experience, assist them to understand or ‘see’ the non-verbals (i.e. thoughts, feelings, tone of voice), minimize the chance they will misinterpret what is said, and give them an opportunity to ensure they have been ‘heard’ correctly.  Most importantly, these techniques are aimed at deepening the therapeutic connection and engendering change.

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*The views expressed by our authors are personal opinions and do not necessarily reflect the views of the CCPA

Setting the Scene

Posted by: Dawn Schell on May 18, 2011 8:59 am

In the next few blog posts I will be talking with you about “presence” in online counselling.  When I am counselling online my aim is to give the client the sense [as much as is possible in this virtual setting] that we are in the same room together. I provide information about what my office looks like and how it is set up, comment on the weather or what I can see or hear outside my window. I do this to provide my clients with some way for them to enter more fully into the online counselling experience.

An important part of each session is the session ‘opener’.  It sets the tone for the session and provides a transition from everyday life to counselling.  It is just like those first moments in any in-person counselling session.  Sometimes there’s chit-chat as I greet my client, give them time to get settled in the room, and then, once they are ready, we can begin to work.

Here’s a couple of session starter examples:

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*The views expressed by our authors are personal opinions and do not necessarily reflect the views of the CCPA

Anxious? Your Phone Can Help.

Posted by: Dawn Schell on April 29, 2011 10:41 am

A friend sent me a link to an article in the Globe and Mail titled “Relief from anxiety may be as close as your BlackBerry.”  http://tinyurl.com/4yerbpg Researchers have been experimenting with computer based “attention retraining” as a means of reducing anxiety.  The results so far have been quite interesting.  What they are doing now is even more interesting – running a trial to see if this treatment can work using an iPhone, iPod Touch or Android smartphone (http://www.handheldtrainingstudy.com/).  Yes, you heard me correctly.  Use your phone to reduce your anxiety.  Anywhere, anytime.

I decided to do some further reading and research on this anxiety study.  What I read indicated that these researchers are being conscientious and cautious [two thumbs up] which means it’s not on the market yet.  If the results using the smartphones are as positive as earlier results it could be a boon to anxiety sufferers.

Spurred on by this research into the creation of a new therapy app I started to investigate smartphone apps designed for therapeutic use that are already on the market.

In amongst all the games, entertainment, education, music, podcasts and business apps you will find hundreds of ‘therapeutic’ applications.   Apps topics include: Cognitive Behavioural Therapy, mood logs, sleep disorders, anxiety, stress management, worry, smoking cessation, positive thinking, affirmations, relationship problems, and mental health self-diagnosis.  Ranging from the highly questionable [which I won’t name!] to the highly reputable – for example, PTSD Coach (put out by the National Center for PTSD).

I could see that some of the apps would be useful adjuncts to therapy.  Sorting through which ones might actually have merit is not an easy task.  However, I think applying an ethical framework would help.  Do the creators of the app provide enough information to fit the criteria of “informed consent”?  Do they address the issues of confidentiality?  What about the author’s competence in this area?  Have they addressed risk management?  I could go on about beneficence, fidelity, nonmaleficence, autonomy, justice, and societal interest but I think you get the idea.

This quotation from Goss & Anthony seems appropriate.  “The question that remains to be addressed, of course, is of where these possibilities will take us next and what we all – practitioners and clients alike – should do about them once they are there”.  [1]

In the meantime I had recommended an app to a client in need of anger management.  Wait, what’s that you said?  Angry Birds is not an anger management app?  Hmmm, guess I should take a closer look next time.

 

Dawn Schell, MA, CCC is an affiliate of Therapy Online www.therapyonline.ca

The opinions expressed in this blog post are personal.


[1] Goss, S. & Anthony, K. (2009). Developments in the use of technology in counselling and psychotherapy. British Journal of Guidance & Counselling, 37:3, 223-230.




*The views expressed by our authors are personal opinions and do not necessarily reflect the views of the CCPA

Counselling in a Digital World

Posted by: Dawn Schell on April 14, 2011 3:47 pm

“Your assignment is to find a 24-hour period during which you can pledge to give up all media: no Internet, no newspapers or magazines, no TV, no mobile phones, no iPod, no music, no movies, no Facebook, Playstation, video games, etc..”

[visualizing the reactions of students when they were given this assignment – gasp, gulp, shudder, heart racing, palms sweating]  You want me to do what? But what will I do?

How do you feel when you hear about this assignment? Relieved? Anxious?  Curious?

Recently, almost 1,000 students from 10 countries were asked to complete this assignment.  Once they had gone through a media-free 24-hour period they wrote about their experiences.  And write they did.  Close to half a million words.  They wrote about how difficult it was for them to live for 24 hours media-free, how they felt “addicted” to media and how anxious/depressed/bored/lonely they felt without media.

If you have not yet heard about or seen this study you can check it out here:

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*The views expressed by our authors are personal opinions and do not necessarily reflect the views of the CCPA

But Does It Work?

Posted by: Dawn Schell on April 1, 2011 9:29 am

Hello and welcome to my virtual office.  If I could, I’d be stretching out my hand to offer you a warm handshake and I’d give you my most welcoming smile and saying – “Please come on in and have a seat.  If you were actually entering my office you would see that I have chairs set up for us.  The aim here is to create a sense that we are in the same room together [as much as is possible in this virtual space!].  I invite you to make yourself comfortable and take your time reading my blog post.

This gives you a fairly typical example of how I start my online counselling sessions.  I wanted to give you a little taste of what it’s like as we begin an ongoing conversation about online counselling.

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*The views expressed by our authors are personal opinions and do not necessarily reflect the views of the CCPA